Return an item
Unused items can be returned to us free of charge within 30 days.
For your return shipment, please use a return label by registering your return in your account. You will find the correct return address on the return label.
Please retain your proof of postage until your return has been processed by us.
It is currently not possible to use the DHL lockers or DHL self-scans. If you are looking for a DHL point near you, you can use the 'Refine search' option to exclude it from the search results.
Submit a return request
Click on this linkand then submit a return request.
1. Log in to you account:
1. Enter your email address in the Email field, and then click Continue.
2. Open in you email account the email thatyou received from us and copy the six-digit verification code contained in the email.
3. Return to the webshop and then enter a six-digit verification code.
2. Click on the order for whichyou want to submit the return.
3. Ifyou If your order consists of multiple items, please select the items thatyou want to return.
4. Select a return reason and add a note for us.
5. Click on Request return.
If you return request is approved and must be sent, receiveyou an email with shipping instructions and a return label. After the product is returned, you will receiveyouyou money back.