Customer service
Returns
At SOS Central, your peace of mind comes first. We offer a generous right of return within 30 days of your purchase, giving you plenty of time to review your items and be completely satisfied with them.
Frequently asked questions
Do you have questions about our emergency kits or delivery? On the frequently asked questions page you will find answers to the most frequently asked questions, so you can get back on track quickly.
Contact
What sets us apart is not only the quality of our products, but also the excellence of our customer service. Our support team is at your service seven days a week, from 7am to midnight, so your help is always at your fingertips. For instant communication, our phone lines are open from 9am to 6pm, Monday to Friday, so you can contact our friendly and knowledgeable team.
We understand that your time is precious, which is why we prioritise prompt communication. If you reach out to us via email, you can rest assured that you will receive a response within two hours. Your questions, feedback or concerns will not be treated lightly; they will be handled efficiently and carefully, reflecting our commitment to your satisfaction.
We are SOS Central
Shop confidently at SOS Central, knowing that your experience is not just about products, but also about exceptional customer service. Your journey with us is backed by our commitment to transparency, flexibility and prompt support. We look forward to making your online shopping experience with us truly exceptional.